The Fire with Zen - Online Stores

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At The Fire with Zen, we are committed to providing high-quality products and services that meet the needs of our customers. Your satisfaction is important to us, and we want to ensure you have a positive experience. Please review our return and refund policy below.

1. Eligibility for Returns

• Products: Items must be returned within 30 days of purchase to be eligible for a refund or exchange. The product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
• Services: For workshops, classes, or special events, cancellations made at least 48 hours before the scheduled start time will be eligible for a full refund. No refunds will be provided for cancellations made within 48 hours of the event.

2. Non-Returnable Items

• Custom or personalized products
• Opened or used incense and other consumable items
• Gift cards
• Digital downloads

3. Return Process

• Contact us at thefirewithzen@gmail.com to initiate the return process.
• Include your order number, a brief reason for the return, and any relevant photos if the item is defective or damaged.
• We will provide instructions for shipping the item back to us.

4. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to arrange the exchange.

6. Return Shipping

• Customers are responsible for paying the shipping costs for returning items unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
• Shipping costs are non-refundable.

7. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at thefirewithzen@gmail.com

8. Questions or Concerns

If you have any questions regarding our return and refund policy, please don’t hesitate to reach out to our customer service team at thefirewithzen@gmail.com

We appreciate your trust and support in The Fire with Zen and look forward to serving you with the best possible experience.

Thank you for being a part of our community.